Attending to each and every need of their residents requires multiple staff disciplines and departments. Our analysis included speaking with representatives from clinical care, domestic services, maintenance and support staff as well as management.

Our design approach merged familiarity with an enhanced sense of completion. The design of the online workflow focused on rewarding staff that followed the process while giving management much needed real time visibility of all resident care issues.

The iterative testing of the solution with all staff disciplines ensured that in practice issues were caught prior to launch and whole of organisation consultation was present at all times in the process.

With significant analysis, design and testing consultation the roll out of NextView has already rewarded Bethany with dramatic reductions in handling time, and put them in an always-ready audit position.